9/12/2022

How to Set Up an Answering Service [How to Get Started]

Setting up an answering service is a very simple process. So your business can start reaping the benefits of having all incoming calls answered in as little as 1-2 business days.

Here is how to get started when setting up an answering service for your company:

Fill out basic information

First you will need to choose which hours you would like your live receptionist to answer your calls. Receptionists are available from 8 am to 8 pm Eastern. 

Then you select what information you would like your receptionist to gather from callers at the start of each call. 

Choosing a number

Typically you get one or two free telephone numbers when you sign up for an answering service. These can be either local or toll-free numbers.

You also have the option of using a number you already use for your business. 

Or you can choose a vanity number that spells something (1-800-DAVINCI), you would just need to pay a one time setup fee.

And finally there is also the possibility of using an international phone number for a monthly fee.

Setting up a script

Once you have chosen a business phone number it is time to set up the call answering script your live receptionist will be using to answer all incoming calls. 

This step is something that automatically improves your customer service by providing all your callers a professional, friendly, and knowledgeable voice. 

Your live receptionist will familiarize themselves with this script and they will use it every time they answer a phone call.

Call routing

Another important aspect you need to set up is how you want your calls to be routed. Now is the time to let the call answering service which calls you would like to have forwarded to which number. 

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