Frequently Asked Questions

The answers you need, all in one place

Can I use your addresses on my website?
Unfortunately you are not able to do so with the meeting room use. However, if this is something you would like to look into, you can sign up for a Virtual Office package at www.davincivirtual.com. With this package you are able to use our location addresses as your business address – on websites, business cards, etc.
What are the fees to have an account?
We do not have any fees to simply have an account with us. There are no sign-up fees or membership fees when you create your account. You are only charged for services used.
Can I use your meeting rooms for a personal party, such as a wedding anniversary or baby shower?
Our meeting rooms are for business meetings only. We are unable to make a reservation for personal parties.
Your terms of service are too technical for me to understand, can you explain the Cancellation and Change Policy in simpler terms?
We require notice 2 full business days prior to the start time of your reservation to cancel your booking. If we get sufficient notice, you will be refunded the amount you paid minus a $25.00 cancellation fee. If notice is given less than 48 business hours in advance, the cancelled booking will be full price with no refund. Requests for changes are also a 2 business day notice requirement. If at least 48 business hours notice is given, the amount you already paid will be applied to the new date/time/room requested, and a $25.00 change fee will be assessed. Changes requested less than 2 business days are considered a cancellation. A new reservation will be made for the new date/time/room you need.

There are options available for an adjusted cancellation policy. Please contact our sales department at 888-863-3423 and ask about the Elite Pass option for meeting rooms.
I am a client with Davinci Virtual, and have meeting room hours included with my monthly account. I don’t see them as available to use on the Davinci Meeting Rooms website. What do I do?
We do honor the monthly hours package you have through Davinci Virtual. Simply contact us at 877-424-9767 or by email at support@davincimeetingrooms.com, and a rep can get this set up properly for you.
Will there be someone to greet the clients?/How do we know where to go?
All of our locations have on site staff who are there to greet clients and help them get settled in the meeting with you. They will be able to direct clients on where to go to get to the room, and assist with any requests during the meeting.
What if I go over my reserved time or add additional services during my meeting?
You are welcome to stay past your reserved time, as long as another client is not scheduled in the room right after you, and you don’t stay past the business hours of the location. The on-site staff will track the time used and will update us on the reservation. The charge for the additional time will be added to the booking afterwards. Also, if you add additional services, the charge for that will also be added to the booking afterwards.
How much notice is required for booking?
For the most part, we do not require a certain amount of notice for a reservation. All meeting room bookings are on a first-come, first-served basis – so the more notice you can give, the better. Many times we can accommodate same day bookings as well. Do keep in mind that some locations and/or rooms do have a notice requirement, and you can always contact us to check on your center. Also, any location that offers after hours access may require notice of a full week or more.
Can I pay when I arrive at the center?
All payments for the meeting room use are made via credit card in advance. We do require payment at the time you submit your reservation in order to hold the room. Payments are made via the website or to a representative at our corporate offices. We do not accept payment on-site at any of our locations.

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