Frequently Asked Questions
Can I use your addresses on my website?
Unfortunately you are not able to do so with the meeting room use. However, if this is something you would like to look into, you can sign up for a Virtual Office package at www.davincivirtual.com. With this package you are able to use our location addresses as your business address – on websites, business cards, etc.
What are the fees to have an account?
We do not have any fees to simply have an account with us. There are no sign-up fees or membership fees when you create your account. You are only charged for services used.
Can I use your meeting rooms for a personal party, such as a wedding anniversary or baby shower?
Our meeting rooms are for business meetings only. We are unable to make a reservation for personal parties.
Your terms of service are too technical for me to understand, can you explain the Cancellation and Change Policy in simpler terms?
We require notice 2 full business days prior to the start time of your reservation to cancel your booking. If we get sufficient notice, you will be refunded the amount you paid minus a $25.00 cancellation fee. If notice is given less than 48 business hours in advance, the cancelled booking will be full price with no refund. Requests for changes are also a 2 business day notice requirement. If at least 48 business hours notice is given, the amount you already paid will be applied to the new date/time/room requested, and a $25.00 change fee will be assessed. Changes requested less than 2 business days are considered a cancellation. A new reservation will be made for the new date/time/room you need.
There are options available for an adjusted cancellation policy. Please contact our Meeting Planners at 877-454-1263 and ask about the Elite Pass.
I have a monthly package that has meeting room hours included. I don’t see them as available to use on the Davinci Meeting Rooms website. What do I do?
Simply contact us at 877-454-1263 or by email at firstname.lastname@example.org, and a rep can get this set up properly for you.
Will there be someone to greet the clients? How do we know where to go?
Typically, our locations have on-site staff who are there to greet your guests and help them get settled in the meeting with you. They will be able to direct guests on where to go to get to the room, and assist with any requests during the meeting. Our Meeting Planners will let you know ahead of time if there are any exceptions.
What if I go over my reserved time or add additional services during my meeting? Do I pay for those on-site?
You are welcome to stay past your reserved time, as long as another client is not scheduled in the room right after you, and you don’t stay past the business hours of the location. If you’d like to do this, be sure to check in with the on-site staff ahead of time so they are aware and can help make sure this is possible for your meeting. No payments will be made on-site at the location, only though your online Davinci account. The on-site staff will track the time used and will update us on the reservation. The charge for the additional time will be added to the booking afterwards. Also, if you add additional services, the charge for that will also be added to the booking afterwards.
I am a client with Davinci Virtual, and have meeting room hours included with my monthly account. I don’t see them as available to use on the Davinci Meeting Rooms website. What do I do?
We do honor the monthly hours package you have through Davinci Virtual. Simply contact us at 877-454-1263 or by email at email@example.com, and a rep can get this set up properly for you.
Will there be someone to greet the clients?/How do we know where to go?
All of our locations have on site staff who are there to greet clients and help them get settled in the meeting with you. They will be able to direct clients on where to go to get to the room, and assist with any requests during the meeting.
What if I go over my reserved time or add additional services during my meeting?
You are welcome to stay past your reserved time, as long as another client is not scheduled in the room right after you, and you don’t stay past the business hours of the location. The on-site staff will track the time used and will update us on the reservation. The charge for the additional time will be added to the booking afterwards. Also, if you add additional services, the charge for that will also be added to the booking afterwards.
How much notice is required for booking?
For the most part, we do not require a certain amount of notice for a reservation. All meeting room bookings are on a first-come, first-served basis – so the more notice you can give, the better. Many times we can accommodate same day bookings as well. Do keep in mind that some locations and/or rooms do have a notice requirement, and you can always contact us to check on your center. Also, any location that offers after hours access may require notice of a full week or more.
Can I pay when I arrive at the center?
All payments for the meeting room use are made via credit card in advance. We do require payment at the time you submit your reservation in order to hold the room. Payments are made via the website or to a representative at our corporate offices. We do not accept payment on-site at any of our locations.
Is there a fee to reserve a meeting room?
Yes, you must pay to reserve a meeting room. While meeting rooms may be in the vicinity of other office spaces, they are not open for public use. If you wish to use a meeting room, you must book it in advance. This helps maintain the cleanliness and professional quality of the meeting room and also helps track any potential theft or damage to the space.
When do I pay for the room rental?
You must pay for the room rental online before your rental begins. While the front desk will have a receptionist to meet you, they do not accept payments. All payments are made digitally through our online portal or can be made by a meeting planner over the phone.
How do I rent a meeting room?
The easiest way to book a meeting room is through our online portals. Search for the location you want to rent and select the correct time and date. If the online functions are not working for you, or you are unable to find what you are looking for, please reach out to support at firstname.lastname@example.org or call a meeting planner at 877-424-9767, and we’ll manually assist you to the best of our abilities.
How far in advance may I book my room?
Most facilities allow you to book your room over a year in advance.
Is there a limit on how many times I can reserve a meeting room?
There are no limits to how many times you’re allowed to reserve a meeting room. Meeting rooms and offices are booked on a first-come, first-served basis.
Will I be allowed early access to my room for set up time?
No, you are only allowed to access your room at the time you arranged. Please include additional time in the rental request if you would like additional setup time.
How often may a group use a meeting room?
As long as you have scheduled and paid to use a meeting room, there is no limit to how often a group can use any given space.
Do you have A/V equipment available for rental?
Yes, some Davinci offices and meeting rooms have A/V equipment like LCD screen/projector, whiteboard, and flip charts available for rental. Check with your rental location for additional details about which services and equipment are available.
Do you allow food and drinks in your facilities?
At the majority of Davinci locations, food and drink are allowed in the facilities. There are a few locations that do not allow any food or drinks. Double-check with your facility before booking to ensure they allow food and drinks. Some locations even offer catering services.
Can you store my equipment for me overnight?
No, we are unable to look after, protect, or guarantee the security of any items or equipment left overnight at our facilities.
What does coworking membership include?
A coworking membership provides you with an office space workstation or cubicle. In addition to dedicated space, coworking spaces offer amenities like phone lines and Wi-Fi to enable you to get work done.
Does coworking include an office?
Coworking spaces include a workstation or cubicle, not a personal office space. We offer office space rentals, but they aren’t included in the coworking space.
Do I need to book a coworking space in addition to a meeting room?
Your rental needs to match your needs for the space. If you are looking to work throughout the day in the coworking space and then host a meeting in a meeting room, then yes, you need to rent both spaces. If you only plan on using the meeting room, or only the coworking space, you do not need to rent the other.