Archives for August 2017

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8/25/2017

Customer Service Training and Amazon.com

Amazon.com has built a reputation for customer service. Yes, Jeff Bezos, CEO of Amazon, has built a customer service-focused machine by looking at e-tailing through customer-colored glasses. Salesforce’s Desk.com put together seven statements from Bezos, with explanation, in a blog post entitled, “7 Lessons You Can Learn from Jeff Bezos About Serving the Customer.” “Amazon’s CEO, Jeff Bezos has taken the Read more
8/17/2017

8 Ways to Drive Stronger Employee Engagement with Training

Employee engagement is more than just a buzzword. It could mean the difference between small business success and failure. With Gallup reporting 70 percent of US workers are not engaged, it’s a problem entrepreneurs need to solve if they hope to compete in today’s cut-throat marketplace. Here are eight ways to drive stronger employee engagement with training. 1. Establish a goal-oriented Read more

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